Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals with strong communication skills and a passion for helping others in a medical office setting.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products, services, and policies
- Assist customers with placing orders, scheduling appointments, and resolving any issues or concerns
- Analyze customer needs and recommend appropriate solutions
- Maintain detailed and accurate records of all customer interactions
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Collaborate with team members to improve overall customer experience

Requirements:
- Previous experience in a customer service role, preferably in a medical office or healthcare setting
- Excellent verbal and written communication skills in both English and Spanish (multilingual/bilingual)
- Proficient in phone etiquette and handling high call volumes
- Familiarity with medical terminology is a plus
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well under pressure in a fast-paced environment
- Exceptional attention to detail and organizational skills

We offer competitive pay, ongoing training, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Call Center Representative!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• New City, NY 10956: Relocate before starting work (Required)

Work Location: In person